Yes, we offer exclusive discounts and early access to new seasons for our mailing list subscribers. We also run private sales exclusively for subscribers - featuring rare pieces that are never listed on the website. Sign up for our newsletter to get access.

We offer a 14-day return policy on squishies in their original packaging. To initiate a return, please send us a message through our Contact page or email hello@softarchive.co . We’ll get back to you shortly.

Yes, we do ship internationally. Shipping costs and delivery times vary depending on the destination.

All our products are carefully inspected before they are shipped. Crunch balls may contain pinholes that are extremely difficult to detect when they are being hand-crafted, so we always provide extra skins with every crunch ball order. In the rare case that you receive a damaged item, please reach out through our Contact page, or email hello@softarchive.co, and we'll make it right.

Once your order is shipped, we'll send you a tracking number via email.

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You can cancel or modify your order within 24 hours of placing it. Please reach out through our Contact page, or email hello@softarchive.co. We'll get back to you as soon as possible.